Let's face it - waiting hurts almost as bad as a crash. For your convenience, we have listed the below information so you can quickly & easily track your package, better helping you stalk your local delivery man.
Thank you for your order, and we hope your package arrives fast!
UPS Website Tracking:
www.ups.com
USPS Website Tracking:
www.usps.com
FedEx Website Tracking:
www.fedex.com
Q: I Just Received a Tracking Number, but It Doesn't Work?
A: Once your order is shipped, either via UPS, FedEx or USPS, the tracking number will not be "live" till the carrier picks up your order, or scans it into their system - every carrier varies. Depending upon the carrier or method of shipping, this may take up to a day. Some orders are placed later in the day, and even though our shipping department has set them to "Shipped," they will not ship out till the following business day, which can also delay tracking updates.
Q: My Package Is Delayed - What Should I Do?
A: If your order is delayed, please check your tracking number first, and if the info is the same, and several days have passed, please contact us - we can either contact the carrier, or give you an estimated time of when it should arrive. Please keep in mind that 1st Class Mail within the USA can take up to 14 days, even if it has arrived within just a few days with past orders.
Q: My Order Shipped via USPS, but the Tracking Info Has Not Changed?
A: For orders shipped via USPS, the tracking info is not like what is seen with FedEx and UPS - USPS Mail updates every few days, and sometimes the info can be delayed. Please give your tracking 1 to 3 days to update, and please note that this tracking number is actually a delivery confirmation number, and may not be updated at all till your order is delivered to your door.
Q: I Didn't Receive a Tracking Number With 1st Class Mail - What Do I Do?
A: If your order shipped via 1st Class International Mail, no tracking number is supplied - only a package label number exists, which can be requested via our customer service department. If you shipped via a different method than International 1st Class and did not receive a tracking number, please contact our customer service department for assistance.
Q: My Order Shipped via 1st Class Mail and has been Delayed for a Very Long Time?
A: As mentioned above, 1st Class Mail has no tracking number, and is highly prone to delays. If your order has not showed up for more than 3 weeks, please request the Package Label Number from one of our customer service representatives, which can then be used to check with your local customs agent and local postal agent. If your order is delayed beyond 45 days and you have selected the shipping insurance option, please contact our customer service department below, and we will be sure to assist you.
Q: UPS, FedEx or USPS shows my Order Delivered, but I do not have my Order?
A: If your order shows delivered via the tracking number you have received, please contact your carrier or check with your post office, as the package may have been left in a location that you are not aware of, or there may be an error with the tracking. If you do not find out what happened to your order, please contact us, and we will do our very best to assist you.